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U.S. Citizen Services

General Information

Welcome to the American Citizen Services office of the American Institute in Taiwan. We have offices in Taipei and in Kaohsiung.

In the event of an American Citizen Emergency, please call (02) 2162-2000 and press * (star) at any time to reach an operator or duty officer. If you are calling from the United States, please call 1-888-407-4747.

Schedule an Appointment

Due to high customer demand, all routine services at AIT Taipei and AIT Kaohsiung American Citizen Services offices are by appointment only through our online scheduling system.

To make an appointment, please select the service from the list on the left. The link to schedule your appointment can be found on the page for your selected service.

Please Note: AIT Taipei's Consular Section is in a three-story building without an elevator. The American Citizens Services Unit is located on the third floor. If you are unable to climb stairs please have your escort come to the third floor to check in for your appointment. If you are alone, use the telephone at the bottom of the stairs to call the third floor and arrange to be served downstairs.

Access to the American Citizen Services Unit is limited to the following:

  • Appointment holders (ACS notarial appointments often involve several people. Only those signing the document may be admitted.);
  • Parents or legal guardians of appointment holders under 18 years old;
  • Aides of disabled appointment holders

*Appointment holders may not be admitted more than 30 minutes before or after their appointment time.

Location and Hours of Operation

AIT Taipei 

3rd Floor, Consular Section
#7, Lane 134, Xin Yi Road, Section 3
Taipei 106
Phone: (02)2162-2000, Ext. 2306
Fax: (02)2162-2239

For applications & services:
Mon - Fri 8:15 AM-11:00 AM
By appointment only

AIT Kaohsiung

5th Floor, #88 Chenggong 2nd Road
Kaohsiung 80661
Phone: (07)335-5006
Fax: (07)338-0552

By appointment only

U.S. Elections 2016

  • U.S. Elections 2016: A Message from AIT Director


  • Starting November 1, 2016, eye glasses will not be allowed in passport photos.

    Learn more here.

    AIT Consular Section will be closed to the public according to:
    AIT holidays and CONS closures page.

Contact Us

  • In case of an American Citizen Emergency, please call (02) 2162-2000 and press * (star) at any time to reach an operator or duty officer.  If calling from the United States, please call 1-888-407-4747.

  • For Kaohsiung area contact information, visit American Citizen Services at AIT Kaohsiung's website.

  • Any other American Citizen Services questions, please send an e-mail to

    For Social Security related information, please click Federal Benefits.  E-mail: